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Refund & Return Policy

Refund, Cancellation & Replacement Policy
Effective Date: 20-April-2026

Fedelta Management Solutions Private Limited (“Company”, “we”, “our”, “us”) aims to provide a reliable and transparent experience. This policy outlines the terms for cancellations, refunds, and replacements.

1. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order, provided the order has not been processed, shipped, or delivered.

  • Once an order is processed or shipped, cancellation requests will not be accepted.

To request cancellation, contact:
📧 info@fedaltaelectronics.com

2. Replacement Policy

We only offer replacement (not refund) in the following cases:

✅ Damaged Product

  • Product received is physically damaged during delivery.

✅ Incorrect Product

  • Product delivered does not match the order.

Conditions:

  • Issue must be reported within 48 hours of delivery

  • Clear photo/video proof is required

  • Product must be unused and in original packaging

Once approved:

  • Replacement will be dispatched within 3–5 business days

3. Refund Policy

Refunds are not applicable in most cases. However, refunds may be issued only if:

  • Replacement is not possible due to stock unavailability

  • Order was canceled within the allowed time and not processed

Approved refunds will be processed within 7–10 business days to the original payment method.

4. Non-Refundable Cases

No refund or replacement will be provided in the following situations:

  • Change of mind after purchase

  • Incorrect product ordered by customer

  • Product reported after 48 hours of delivery

  • Used, damaged (by customer), or tampered products

  • Missing proof (photos/videos) for claims

  • Delays caused by courier partners

5. Abuse & Misuse

We reserve the right to:

  • Reject claims that appear fraudulent or excessive

  • Block users who repeatedly misuse the policy

  • Cancel future orders in case of policy abuse

6. Important Notes

  • Shipping charges (if any) are non-refundable

  • Payment gateway charges may be deducted from refunds

  • Replacement is subject to product availability

7. Contact Us

📧 Email: info@fedaltaelectronics.com
📞 Phone: +91-7838-695-233

Please include:

  • Order ID

  • Issue description

  • Supporting images/videos